Complexity has a cost
Complexity accumulates through duplicated work, unclear ownership and systems that no longer reflect the way people operate. Its cost appears in slower decisions, inconsistent service and reduced capacity for change.
Design for clarity
A clear operating model names the decisions that matter, the people accountable for them and the information they need. This makes simplification practical rather than cosmetic.
Measure the result
Use a small set of operational measures to test whether work has become faster, safer and easier to govern. Repeat the cycle as conditions change.